About Filly.Fashion

Who Is Filly.Fashion?
Just like what our name tells us, we Filly.Fashion is one of the fastest growing global online fashion store bringing you the finest collection and a wide range of Apparels and more from almost every corner of India. At Filly.Fashion our goal is to give our customers an Enjoyable, Fast, Secure, and Great shopping experience. We aim at providing Best Quality products at Affordable Rates and within committed time frame.

My Account

What is My Account?
We have made it enjoyable and easy for you to have complete control over your Profile, Orders, Payments, and Invoices through “My Account” area. You can change your profile details, view past orders, view payments, print orders and invoices, and change account password from here.
Is it required to have an Account to shop at Filly.Fashion?
No, it is not required to have an Account to shop and purchase items at Filly.Fashion. But it is Good to Have since it will help you track your past orders and access all your data whenever you want. Plus it may be beneficial to you when we have some discount offers only for our customers who has purchased products in past.

Payments & Transactions

What are the Different Modes of Payment available at Filly.Fashion?
You can purchase our products using any of the following payment methods available:
  • Credit card
  • Debit card
  • Cash Card
  • Net banking (almost of all leading banks)
  • Cash on Delivery (COD is available on selected deals and products only for delivery within India
Is it Safe to use my Credit Card at Filly.Fashion?
Of course. All transactions at Filly.Fashion are 100% safe and secure. We work with industry leading payment gateways to process your payment and all of the information is processed using SSL data encryption methodology, which protects the information from being viewed or accessed by hackers.
I don’t have a Credit or Debit card. Can i still make Payment at Filly.Fashion?
Yes! You can use any of the following modes of payment: Net banking – You may use your internet-enabled bank account to make the purchase online. Cash on delivery – You may choose to pay money at the time of delivery of your products.
My transaction failed but the Money was Deducted from my account. What do I do?
Please drop us an e-mail at support@filly.fashion with your transaction details and we will look into it immediately. We assure you to get back to you with solution within 48 hours.

Orders

How can i track the Status of my Order?
If you are a registered account holder, you can anytime check the status of your order inside your My Account area, as well as you will receive email updates about your order status whenever there is a change. If you placed an order as a Guest Customer, you will receive emails about your order status whenever there is a change.

Shipping & Delivery

Do i have to pay any Shipping or Delivery charges?
No, in good faith to our customers we pay all shipping charges from our pocket. So do not have to pay anything except your product price.
Why have i not received my product yet?
Because of any unavoidable circumstances, it is possible that your order might get delayed. In such cases, we will inform you about the delay with reason and new expected delivery date.
What should i do if i find my package opened or tampered at the time of delivery?
Please do not accept the package or sign in the delivery slip and return it at the same time. We also request you to report such cases to us at support@filly.fashion.
Why does the estimated delivery time vary from product to product?
As the availability of product varies with manufacturer to manufacturer, the delivery also vary from product to product. Usually we take approximately 8-10 days to ship the product. However in most cases the delivery shipping and happens before the actual delivery date.
How are the items packaged?
All items are packed very carefully making sure they are water and dust proof with a plastic wrap.

Cancellation & Returns

How do i cancel my order?
Please send us an E-mail at support@filly.fashion immediately to cancel the order. Upon receiving your cancellation request, we will update your order as cancelled and refund the amount. It can only be cancelled if the product is not already shipped. If the product is already shipped, we cannot cancel the order.
How long will it take to process my cancellation request?
Once we receive your cancellation request, we will process the request within 2 working days. However the refund process may take from 7 to 10 working days.
When will i get my refund?
The refund process may take from 7 to 10 working days.
How will I get a refund for the order or product i cancelled?
Your refund will either be credited back to the account you paid from or will be given as Filly.Fashion store credit in the form of a Discount coupon which you can redeem at your next purchase.
What refund amount i will get for the order or product i cancelled?
In such cases the customer has to pay the Shipping Charges and Applicable Taxes & Duties. So the refund amount will be the balance amount after deducting such charges.
Why my order was cancelled by Filly.Fashion?
Your order may have been cancelled because of any of the following reasons:
  • Non-availability of the product(s).
  • Inaccuracies or errors in pricing information.
  • Problems identified by our fraud detection department.
What is your return policy?
Please visit our Return Policy page for the information.